1. RENTAL DAYS
City Drive Rent a Car will rent out its vehicles at a daily charge. This fee will vary according to the type of vehicle required by a client. The minimum charge will be based on one calendar day and not 24hrs.Days for which the car is rented out are counted starting from the first calendar day when the car is collected. This is regardless of the time the car is collected on the first calendar day.
The company will accept reservations from clients with a valid driver’s license which should have been held for at least two years and upon submission of essential personal information i.e. NRC NO, physical address, Contact details, Referees, Place of work. Vehicles will not be rented out to individuals below the age of 22 years.
3. RESCUE AND LOSS OF USE
3.1In the event of City Drive having to do a rescue and upon confirmation of the breakdown having occurred, all towing charges over and above the insurance cover of K600.00 within Lusaka and K3,500.00 outside Lusaka and the associated costs of the rescue e.g. fuel costs will be borne by the client.
3.2 In the event of an accident city Drive rent a car reserves the right to charge loss of business use to the client for the period when the car will not be in use by City Drive Rent a Car as a revenue generating asset.
4.VEHICLE CONDITION AND INSPECTION
4.1 Clients are expected to inspect the car for any damages/abnormalities before collecting the car. Such inspections should be done in the presence of both the client and City Drive representative. Any abnormalities /damages should be noted and both the client and the City Drive representative should sign on the inspection form.
4.2 Fuel is the client's responsibility. City drive reserves the right to provide the car with or without fuel depending on circumstances. In the event that fuel is provided the client is expected to return the car with the same amount of fuel which was provided with the car.
5. VEHICLE INSURANCE
5.1All vehicles will be provided in good condition. Apart from reasonable wear and tear clients are expected to return the vehicle in the same good condition. Whilst our vehicles are comprehensively insured, any damages or loss of vehicle property whilst the car is in the clients' custody and the associated cost of repair will be borne by the client over and above the insurance cover. Insurance will only cover 90% of the damage costs. This means the client will cover 10% of the damage costs with a minimum of $100.00
Any damages amounting to $100.00 and below equaling the minimum excess insurance payable will be borne by the client in their entirety. The 10% excess payable by the client will also apply in the event of a write off. The vehicle will be deemed to be in the clients' custody upon collection and handing over keys to the client.
5.2 This 10% excess on damages and on write-offs is payable immediately the accident happens.
5.3 All damages including mechanical and on the body due to negligence, carelessness and recklessness are not covered under insurance but will be borne by the client.
5.4 All Damages on the car to be covered by insurance require a police report,hence all clients need to ensure that all accidents are reported at the place of occurence and a police report obtained.Any accidents/damages which are not reported and hence not accompanied with a police report will attract e penanlty equals to $150.00
City Drive will accept a refundable security deposit equal to $700 on all 4x4 Safari Camper bookings. This has to be paid in cash or credit card. The deposit is refundable in full provided there are no damages to the car. If there are damages then City Drive will deduct an amount to cover the damages and refund the difference
6.1 In addition to the $700.00 cash security deposit all 4x4 Safari Camper clients are required to leave behind a copy of their credit card as additional security. Should the $700.00 not prove sufficient to cover damages arising from an accident the client hereby agrees that we shall charge their credit card to cover these costs.
6.2 The $700 cash security deposit will be refunded after a full assessment of the vehicle (physical and mechanical). The refund will be done 3 days after the vehicle has been returned.
7. VEHICLE RETURN
All vehicles are expected to be returned on time. Any late returns will attract a penalty equal to a full days charge. An allowance of 1 hour from the time of return is given. If the client decides to extend the time of the hire period whilst the vehicle is in the client's custody, then the client should communicate this. In this case there shall be an additional charge for the extended hire period. Extension of rental period is not automatic hence clients are advised to communicate on time. In the event of an allowance given to bring back the car on or before 10am the following day, any car brought back after 11am will attract a full days charge.
8. RESERVATION AND CANCELLATION POLICY
8.1 Any cancellation of the vehicle reservation will attract a Fee of 50% of the total quote, invoice accrued and due.
8.2 A reservation will only be confirmed on payment of 50% deposit of the proforma invoice. The 50% balance should be paid upon collecting the car. However, full payment can be made for reservations to be confirmed either by cash or credit card should the client choose to.
9. PAYMENT OF RENTAL INVOICES
9.1 If any amount due and payable by the client is not paid within the agreed term, the client will be liable for interest at the maximum prevailing commercial rate. Such interest will be calculated and paid monthly in advance. If the interest is not paid as aforesaid, the interest will be added to the principal sum, and the whole amount will form the principal debt, which will bear interest as described.
9.2 In the event of City Drive Rent a Car instructing attorneys to collect from the client an amount owing to City Drive Rent a Car, the client agrees to pay all costs on the scale as between attorney and own client, including collection charges.
10. EXCLUSION OF LIABILITY
10.1All city drive vehicles once rented shall not be used for activities which are prohibited by the laws of Zambia and the company shall not accept any responsibility on any of its vehicles used for such activities. All vehicles not returned on time within 24hrs after end of hire and without prior communication of the extension of the rental period will be declared stolen.
10.2All clients are required to read through both the vehicle Rental Contract terms. The acceptance of our offer/service provision on the part of the client and the signing of the vehicle rental contract will be full acceptance of our vehicle rental terms and conditions as outlined on the vehicle rental contract form .All Trading conditions and the vehicle rental contract terms and conditions shall be construed and enforced according to the laws of the republic of Zambia.